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Reply
Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Contact Problem

[ Edited ]

Ok. I know Rogers can be bull-headed. I've read that from other users.

 

Try this... call into Billing about some issue, your coming bill or what ever. and try sweet-talking the agent about being displeased or flustered with the NEW device, and needing some help figuring it out. See if that agent will transfer you over to tech support.



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Guru III
Posts: 32,253
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Contact Problem


rat-7 wrote:

knottyrope wrote:

The Carrier can escalate you to BlackBerry

 

please trust us on this, we are not making it up


Knotty and Joey, I know that you are not making this up or pulling my legs or something like that, but the sad fact is that Rogers does not care about cellular phone customers except for the bill that they send every month, if the problem is related to their services then they will listen, if it regards phone , then they say they can not do anything about it and you either get a new phone or get in touch with the manufacturer 


a lot of service agents dont know they can escalate to BlackBerry

 




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