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BlackBerry® Z10

New Contributor
Posts: 2
Registered: ‎02-26-2014
My Device: Z10
My Carrier: Vodafone Romania

Contacts problem with my Z10


I had just bought a brand new Z10 and I'm experiencing some problems with my contacts list....after the software update, when I try to look up for a contact, after I type the name, the device won't show me the contact I'm looking for. It remains sticked to first contacts from the list. After I tap the "cancel"button or the "x" character, the device will show me the contact I had previously looked up before. I think there is a problem, because whenever I'm looking up for a contact, the device should show them to me in real time

Thank you

Posts: 95,182
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Contacts problem with my Z10

Try a reboot first,
On your BlackBerry10 device:
Restart: Press and hold the upper edge power button a couple seconds and the tap the lower right RESTART.


Reboot: On the side edge volume keys, press and hold down both of the Up and Down volume keys for about 20 seconds, ignoring the initial screenshot message... the screen will go black and reboot.

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New Contributor
Posts: 2
Registered: ‎02-26-2014
My Device: Z10
My Carrier: Vodafone Romania

Re: Contacts problem with my Z10

Thanks, I had already done that. It seems that all the problems are due to the accounts I'm connected with and the phone always tries to get the contacts from those accounts. Once I had deactivated one of them, the phone ran better. there is one single problem : I need to copy my contacts on the phone memory to access them. But then, I shall not have any account connected. I had tried to switch off all the updates from the accounts, but the problem persists.