02-26-2014 07:06 AM
I had just bought a brand new Z10 and I'm experiencing some problems with my contacts list....after the software update, when I try to look up for a contact, after I type the name, the device won't show me the contact I'm looking for. It remains sticked to first contacts from the list. After I tap the "cancel"button or the "x" character, the device will show me the contact I had previously looked up before. I think there is a problem, because whenever I'm looking up for a contact, the device should show them to me in real time
02-26-2014 09:07 AM
Try a reboot first,
On your BlackBerry10 device:
Restart: Press and hold the upper edge power button a couple seconds and the tap the lower right RESTART.
Reboot: On the side edge volume keys, press and hold down both of the Up and Down volume keys for about 20 seconds, ignoring the initial screenshot message... the screen will go black and reboot.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
02-26-2014 12:20 PM