03-04-2013 12:51 PM
I loved my Z10 but It fell out of my pocket while I was seated, so approx one foot from the floor. The screen cracked three ways and now is unusable. From one drop, one foot, I cannot access the phone, it receives phone call and emails and txts, so the cracked screen is the issue.
I don't understand how such a small fall could leave the phone unusable. Oh did I mention it also had a case on it. I'm very sad and hoping that through my provider that can repair it.
Blackberry if you could help it would be greatly appreciated.
Its sad to think that I have friends using iPhones that have cracked and smashed screens and the touch screen/phone is still usable.
03-04-2013 01:14 PM
Sorry that you dropped your phone and it cracked the screen. Did you have extended warranty on the phone? Did you have a screen protector, some of these manufactures have a warranty for the protector and case. A fall the wrong way can do various damage.
03-04-2013 01:36 PM
Those cases should protect the phone, but this type of case doesn't have a cover for the screen, so if the phone fell screen first and hit a small object on the ground then it would crack it. I purchased extended warranty for my phone that covers broken phones, lost , damaged etc.. I learned my lesson many years ago to get this coverage when my phone got stollen on vacation. Try to take it back to the store where you bought it and see if they can help you.
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
03-04-2013 04:52 PM
Z10 has the touch screen embedded into the external screen glass to make it lighter and thinner
other devices has 2 panes of glass 1 for exterior and one for touch digitizer screen.
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04-11-2013 08:36 PM