Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
New Contributor
Posts: 3
Registered: ‎03-04-2013
My Device: Z10
My Carrier: Telus

Cracked screen disables touch screen leaves it unusable

I loved my Z10 but It fell out of my pocket while I was seated, so approx one foot from the floor. The screen cracked three ways and now is unusable. From one drop, one foot, I cannot access the phone, it receives phone call and emails and txts, so the cracked screen is the issue.

 

I don't understand how such a small fall could leave the phone unusable. Oh did I mention it also had a case on it. I'm very sad and hoping that through my provider that can repair it.

 

Blackberry if you could help it would be greatly appreciated.

 

Its sad to think that I have friends using iPhones that have cracked and smashed screens and the touch screen/phone is still usable.

 

Sigh

Forums Advisor I
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb
My Carrier: Bell

Re: Cracked screen disables touch screen leaves it unusable

Sorry that you dropped your phone and it cracked the screen.  Did you have extended warranty on the phone? Did you have a screen protector, some of these manufactures have a warranty for the protector and case. A fall the wrong way can do various damage. 

New Contributor
Posts: 3
Registered: ‎03-04-2013
My Device: Z10
My Carrier: Telus

Re: Cracked screen disables touch screen leaves it unusable

I have the Z10 Transform Hard Shell case made by Blackberry. Obviously did do much protecting.

Forums Advisor I
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb
My Carrier: Bell

Re: Cracked screen disables touch screen leaves it unusable

Those cases should protect the phone, but this type of case doesn't have a cover for the screen, so if the phone fell screen first and hit a small object on the ground then it would crack it. I purchased extended warranty for my phone that covers broken phones, lost , damaged etc.. I learned my lesson many years ago to get this coverage when my phone got stollen on vacation.  Try to take it back to the store where you bought it and see if they can help you. 

Guru III
Posts: 32,244
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Cracked screen disables touch screen leaves it unusable

Z10 has the touch screen embedded into the external screen glass to make it lighter and thinner

 

 other devices has 2 panes of glass 1 for exterior and one for touch digitizer screen.

 

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 3
Registered: ‎03-04-2013
My Device: Z10
My Carrier: Telus

Re: Cracked screen disables touch screen leaves it unusable

Thanks for the info knottyrope. Wish I would have known before buying it.

New Contributor
Posts: 3
Registered: ‎04-11-2013
My Device: torch 9810
My Carrier: 3139803112

Re: Cracked screen disables touch screen leaves it unusable

I did kind of the same thing is there a website that i can buy the screen from or a place where i can have screen fixed or sent in cause i dont have the extended warranty either