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BlackBerry® Z10

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New Member
Posts: 1
Registered: ‎09-04-2013
My Device: Z10
My Carrier: Bell

Custom contact ring tone/notification doesn't work when screen locked

To get around the lack of level 1 messages, I set up a contact for the server that emails alerts to me and assigned a sound to email from that contact.  This required turning on sounds for all incoming email, but I just downloaded a 1 second silent sound file so I don't hear a sound for all the other email I receive.

 

I'm not impressed that I have to go to these lengths to replace level 1 messages, but it works... or at least it did when I tested it.  Turns out that when my Z10 screen locks (and, yes, corporate policy requires a screenlock timeout) the custom contact notifications stop working.  If I use a regular sound for other email I can still hear them come in when the screen's locked, but not my custom contact sound.

 

Any ideas if there's a setting I need to change, or an alternative way to accomplish full level 1 notifications?

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Custom contact ring tone/notification doesn't work when screen locked

[ Edited ]

Hello jankat, 

 

Welcome to the forums. 

 

This is a previously reported issue that is being investigated by the BlackBerry development team. No resolution time frame is currently available.

 

Keep checking on this article for updates. 

 

After setting a specific Message Notification for a contact, the user is not being alerted using the...

 

 

-SR

 

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Regular Contributor
Posts: 72
Registered: ‎05-06-2013
My Device: Z10
My Carrier: AT&T

Re: Custom contact ring tone/notification doesn't work when screen locked

Interesting. I'm on AT&T and mine works fine in that regards.

I have several custom tones for several contacts and mine works fine when the

screen is locked. The only thing that I can't do (ruuning 10.1) is set a custom tone by contact

for SMS messages. Every other type works fine.

It's known about the SMS custom problem and is, supposedly, going to fixed in a future SW update.

 

 

Fred

 

New Member
Posts: 4
Registered: ‎04-30-2014
My Device: Blackberry Q10
My Carrier: Bell Canada

Re: Custom contact ring tone/notification doesn't work when screen locked