09-15-2013 11:52 AM - last edited on 09-15-2013 12:04 PM by Steve_T
So, I plugged my z10 into a charger, used it for a few minutes, put it down (not dropped or anything), picked it up a few minutes later, and nothing. I've read this has happened to many others. No red light, no startup screen, computer/blackberry link wont even recognize its as a mass storage device. Dead as dead.
So thats fine, this is the first BB Ive ever had that has went kaput (Ive owned about a dozen over the years)
I also have been fixing smart phones for years.
I CANT REACH ANYONE AT BLACKBERRY TO BUY A NEW MOBO TO FIX MY **bleep** PHONE.
I'm a little angry.
I bought my phone privately, so theres no going through my service provider for warranty, and when asking even management at the phone company to order a replacement mobo, they stare at me like im foreign.
I noticed Blackberrys site is a disaster when trying to directly email them. Cant find an email anywhere.
Anyone know how to reach somewhere where I can buy a mobo for my phone? I miss it muchly.
09-15-2013 04:22 PM
Hi and Welcome to the Community!
Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
Hopefully, this information will be of use to you.
What you will discover upon careful review is that your warranty and support provider for device-related issues is the seller to you of the device. No one else is party to your purchase contract, and the purchase contract is what dictates what your warranty and support options are for device-related issues. If the seller provides you with no support nor warranty, then it is completely possible that you have neither...but such was your choice of purchase channel. To pursue with BlackBerry, you'd have to use the Incident Support channel, as documented in the link provided above.
I'm sorry that this support model does not meet what you seem to want it to be...but it is the purchase channel is what dictates the support and warranty options, and you chose one that may well be outside of any available formal support or warranty for your device.
Cheers, and Good Luck!
09-16-2013 06:02 AM
09-16-2013 07:51 PM
mobo= motherboard, and it was to find a seller/reseller of z10 parts (all my online sources have quit carrying bb parts since the initial scare)
I did however find a friends phone whose screen was smashed and going back for warranty, so I swapped his 'motherboard' with mine, and now everything is unlocked and hunky dory.
Still doesnt solve why the z10's have been spontaneously imploding from generic chargers, when this has never been an issue in the past.
As for the 'lashing out' on blackberrym yes it was. In fact years previous, I was able to reach blackberry direct with these questions, and for good or bad, they would directly give me an answer, not in a forum, or via second hand information.
So, on a good note, I found this model to be exceptionally easy to tear down and put back together (only taking 15 minutes to completely dissassemble and back together) so yay team blackberry on that. Much faster than my storm and torchs.
a recall for phones that comepletely fry out would be a better yay for end users like me though. The Dead zeds are continuing to grow in numbers. Sooner or later blackberrys going to have to do more than side track this to the service providers because their support model doesnt allow it.
8 years as a dedicated customer, 12 phones in, 100's fixed, 100's recommended, I still will consider moving on to Android. Especially if parts become unavilable.