06-06-2013 12:17 PM
What I'm telling you is that the new OS10 does NOT use the BIS and therefore there is no such thing as "BB plan" for the Z10 and Q10. A simple read of any of the reviews would have told you that. It's up to you to decide if you should have bought it or not.
If your provider told you that the Z10 does have a "BB plan" then either they have no clue, or lied to you.
If you must have a "BB plan", then maybe take it back where you got it and get a refund.
06-06-2013 02:10 PM