03-04-2013 12:56 PM
I cannot delete a couple of photos on my z10?? I have deleted them off my BlackBerry Link (and they are not showing on the Link), but they are still on my phone.
I have deleted them off my PC as well just to be sure....but now not only have they not deleted off my z10....but they have duplicated???? What on earth do I do???
03-04-2013 01:09 PM
Use File Manager to verify that you have duplicate photos. You could have the same photo on your sd card and device.
I moved all my photo's from the device to sd card with file manager.. I also have set that all photos are to be saved on the sd card. You can use file manager to move, copy or delete photos or albums.
03-04-2013 01:48 PM
Thanks for that. I have already been into file manager and the photos are not there (either on the device or the SD card), and the same as you I save all my photos to the Sd card.
When I go into the pictures app on (home screen), then into Albums (on bottom of screen) the photos are there....but I cannot view them singly?? It is a blank black screen. They are only on the 'home' page of Albums??
I just cannot delete them off my phone, even though they are no longer on my BlackBerry Link or my PC???
03-04-2013 01:55 PM
The Picture program looks for all your photos on your device and memmory card, doesn't have to be in the photo's directory. You might have it somewhere else in a diffrent directory. I would do a battery pull and wait 2 minutes and put it back in. This way it will clear out the recently viewed cach from your device and I think that is what you are seeing.
03-04-2013 04:58 PM
I have now tried the battery pull (twice) and no it hasn't worked....But not only has it not worked and I still have duplicate photos, but I now have a duplicate album in my music app!!!!!!!!!!!!!!!!!!!!!
I have tried to delete the album(s)) because I could not play it.
I am too embarrased to go back to my Service Provider (o2 UK) and ask for a FOURTH z10, if it has done this already how many more times will it happen??????????
So I am now stuck with a defective phone for TWO flipping years!!!!!
Sorry about the rant but I am so angry at the moment, I do not know what else to do or who to turn to??
03-04-2013 05:16 PM
03-04-2013 05:55 PM
No rant, I understand your frustration. When you do a system restore, it should also pull the latest OS that was released in the UK.. Hopefull that also makes your z10 work better. Here is a user that posted some positive feedback on the upgrade.
03-05-2013 08:23 AM