02-20-2013 02:42 PM
I am having a recurring issue with email accounts not being removed from the Hub even though the account has been deleted from the Hub settings and the main accounts setting.
On several occasions I have had to delete accounts, because of crashes in Hub or failure to Sync. Once the accounts are deleted the account remains in the Hub list (the black menu bar that comes up when you swipe in from the left edge), and all emails that were in it at the time of the deletion remain, even though the accounts no longer show in the Hub Accounts settings or in the main phone settings Accounts section. Adding the account again using the same description for the account (e.g.. "Work") then just creates another "Work" account in the Hub leaving you to figure out which "work" account you need to select to get your current messages.
The only way that I have found to remove these deleted accounts is to do a security wipe on the phone. Restarting the phone or hub, pulling the battery do not work.
Is there a setting I am missing (I don't think so), or is this a known issue with the Hub.
I hope it gets fixed soon as it is very annoying.
02-21-2013 04:21 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
What version of BlackBerry 10 OS are you running? Also are you only removing ActiveSync accounts or did you try to remove a BES account?
Usually restarting the hub will resolve this issue, by going to the top right corner and swipe a few times diagonally. I would like to get some logs since this did not resolve the issue.
Please contact your network service provider and ask to be transferred to BlackBerry so we can get a case # and then you can upload the logs from the Help menu.
I appreciate your patience.
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Click Accept as Solution for posts that have solved your issue(s)!
04-10-2013 02:15 PM
Having same issue. Was this bug resolved in a new update? Im still on Verizon 10.0.9.xx
The carriers are responsible to release change log information for MR-level releases. BlackBerry sometimes releases change log information for major releases (e.g., 10.0 to 10.1), but rarely (never?) for MR releases (e.g., 10.0.9.81 to 10.0.9.85).
04-10-2013 02:17 PM
bump ... any response RIM?
While VF provided a reply above, such is never expected here...refer to this information posted at the top of every page on this site:
Also, given VFs reply above, you might want to contact your carrier for formal support.
04-13-2013 03:55 PM
I'm having the exact same problem on my Rogers Z10 (10.0.10.85).
Contacted Rogers support today, was given a ticket and I should hear back Monday from the techs who can speak with RIM directly. Will let you know if I get a solution.
04-13-2013 09:40 PM
Same issue and I suspect the Active Sync Outlook account is causing the Hub locking up I keep running into. Best way is to just do a device sweep and start all over. I just did that again tonight and I ended up getting a new software update from AT&T, my carrier.
04-13-2013 09:44 PM
Yes a wipe/reload works around the problem until the battery on the phone dies or I have to reboot it because it's doing something it shouldn't. Then I'm in the same boat again.
I'm hoping for an actual fix from RIM.
01-20-2014 11:39 AM