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BlackBerry® Z10

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Posts: 11
Registered: ‎06-27-2013
My Device: Z10
My Carrier: Vodafone Germany

Detaching attachments when replying to a Rich Text formatted email

Hi,

 

we have a problem with the following situation: An Rich-Text email with attachment arrives at our Q10/Z10 devices. When the user is replying, the Q10/Z10 is not detaching the attachment. The device sends back the whole message including the attachment. We tested this with about 25 devices. This is only, when the incoming email is in Rich-Text format, HTML an Plain-Text works as it should. Are there any settings on the BES10 server for this?

 

The environment ist BES 10.1.1.3 Server, Exchange 2010 latest Patchlevel

 

Cheers,
Thorsten