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BlackBerry® Z10

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Visitor
Posts: 1
Registered: ‎11-10-2013
My Device: z10
My Carrier: Tricom

Device In Locked - I need a solutions

[ Edited ]
I have a Blackberry Z10 one month ago, and now say Device Pin Blocked and only permit calls 911.
 
my imei is: [private information removed]
 
Please help me.
Forums Advisor II
Posts: 920
Registered: ‎04-01-2009
My Device: Z10 10.2.1.3247
My Carrier: T-Mo USA

Re: Device In Locked - I need a solutions

[ Edited ]

If that's really your IMEI you should take it off the thread. Which model of Z10 do you have? Is it a CDMA version by any chance? Anyway, it looks like your phone has been reported stolen or lost and therefore, blocked on the network. For instance, if it was originally used on Verizon and was blocked there, it would take a while for information to be shared with other carriers. You should contact your seller.

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Device In Locked - I need a solutions

Where did you buy it, what country and from what seller?

Where do you have it now, what country?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
Super Contributor
Posts: 255
Registered: ‎07-01-2013
My Device: Q10
My Carrier: Telus

Re: Device In Locked - I need a solutions

Another option is to take it to a repair facility and they will unlock it for a fee.

 

DO NOT try guessing the number.  After so many attempts.... the phone will be PERMANENTLY locked.

Forums Advisor II
Posts: 920
Registered: ‎04-01-2009
My Device: Z10 10.2.1.3247
My Carrier: T-Mo USA

Re: Device In Locked - I need a solutions

If the phone is PIN or IMEI locked it cannot be unlocked at a repair facility. Different from the device lock or the SIM "unlock" code.
Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: Device In Locked - I need a solutions

This message means PIN blocked by carrier, call your carrier to see if the phone is Blacklisted.

If your carrier says the phone is not Blacklisted, telephone BlackBerry.  1-877-255-2377

 

When device is locked because of incorrect password click the link below.

 

https://blackberryid.blackberry.com/bbid/recoverpassword/

 

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Device In Locked - I need a solutions

This is a blocked due to being reported lost or stolen, it  has nothing to do with BBID password or a carrier subsidy unlock.

 

Again, you need to call your mobile provider and investigate.

 

And, answer my questions above.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code