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New Contributor
Posts: 7
Registered: ‎07-21-2014
My Device: Z10
My Carrier: Wind
Accepted Solution

Device Monitor - Black except for Storage tab

Hi,

 

My Device Monitor  (from Quick Settings) is completely blank except for the Storage tab. That means Battery, CPU, and Memory are all not loading properly.

 

Any suggestions?

 

Merci!

Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Device Monitor - Black except for Storage tab

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. If this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.

See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 7
Registered: ‎07-21-2014
My Device: Z10
My Carrier: Wind

Re: Device Monitor - Black except for Storage tab

Well, sdgardne, a hard reboot indeed resolved the issue.

 

Thanks for your help!

Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Device Monitor - Black except for Storage tab

You are most welcome, enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 7
Registered: ‎07-21-2014
My Device: Z10
My Carrier: Wind

Re: Device Monitor - Black except for Storage tab

And the issue recurrs. Within half an hour of the hard reboot. I've done it multiple times. Current OS10 software v. 10.2.1.2977.

 

Sad face.

Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Device Monitor - Black except for Storage tab

OK, then the thing to do is think carefully...what happened just before this behavior first started. A new app? An update? Something else? Think carefully as the tiniest change could be causal...and attempt to undo whatever that was.

Again, think carefully here...because the next things to try are completely destructive, rendering your device like it was when you first received it, and you have start all over.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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