05-06-2013 03:42 PM
Tried and failed to add a Microsoft Exchange ActiveSync account to my Z10. Since then, the device requires a password to unlock. Under Settings/Security and Privacy/Device Password, it states "IT policy requires device password to be set.", and the on/off toggle is greyed out.
I want to turn off the device password. There's no Exchange account for me to delete from the device because adding it failed.
Any suggestions welcome.
Solved! Go to Solution.
05-07-2013 01:58 PM
Sorry to hear you're having an issue with removing the password.
To clarify, under Settings>Accounts there is no Balance account?
If you swipe down from the top of the bezel (where you see Settings, Bluetooth, Wi-Fi etc), do you see a briefcase icon or Balance icon? If so are you able to tap into it? Do you see the delete icon?
05-08-2013 11:28 AM