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BlackBerry® Z10

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Contributor
Posts: 15
Registered: ‎12-22-2011
My Device: Z10
My Carrier: Verizon
Accepted Solution

Device Password stuck "on"

Tried and failed to add a Microsoft Exchange ActiveSync account to my Z10. Since then, the device requires a password to unlock. Under Settings/Security and Privacy/Device Password, it states "IT policy requires device password to be set.", and the on/off toggle is greyed out.

 

I want to turn off the device password. There's no Exchange account for me to delete from the device because adding it failed.

 

Any suggestions welcome.

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Device Password stuck "on"

Hello mitcheubanks,

 

Sorry to hear you're having an issue with removing the password.

 

To clarify, under Settings>Accounts there is no Balance account? 

 

If you swipe down from the top of the bezel (where you see Settings, Bluetooth, Wi-Fi etc), do you see a briefcase icon or Balance icon? If so are you able to tap into it? Do you see the delete icon?

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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Contributor
Posts: 15
Registered: ‎12-22-2011
My Device: Z10
My Carrier: Verizon

Re: Device Password stuck "on"

There isn't/wasn't a Balance icon or briefcase. I eventually got the Exchange account added, so now having the device password on makes sense. We'll just consider this issue resolved for the time being. Much thanks.
Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Device Password stuck "on"

Let us know if you have any further questions Smiley Happy

Glad to hear you got the account added.

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!