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BlackBerry® Z10

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New Contributor
Posts: 8
Registered: ‎04-25-2014
My Device: Z10
My Carrier: ONE2FREE

Device switch Problem from 9360 to Z10. Help Please

Hello;

 

I just switched from 9360 to Z10. But when I log in with my last account. Only 12 contacts re coming and some of them re not even in my contacts. Please someone can help me? 

 

Thanks in Advance.

 

Ozkan

Forums Veteran I
Posts: 1,962
Registered: ‎11-01-2013
My Device: Z30, Z10 (10.3.2.2876), 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: Device switch Problem from 9360 to Z10. Help Please

Hi Ozkan

 

Welcome to the Community

 

Are you asking about Phone Contacts or BBM Contacts?  More details will help us.


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New Contributor
Posts: 8
Registered: ‎04-25-2014
My Device: Z10
My Carrier: ONE2FREE

Re: Device switch Problem from 9360 to Z10. Help Please

Hello Arthur;

Thank you very much.

 

I am asking about BBM contacts. Its like not a same account. I dont know how it possible but when I opened BBM on Z10 it was like my BBM 6 months ago but not contacts. Its like 2 sapparate accont which I logged in with same ID.

 

I will be grateful if you can help me.

 

Ozkan

Forums Veteran I
Posts: 1,962
Registered: ‎11-01-2013
My Device: Z30, Z10 (10.3.2.2876), 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: Device switch Problem from 9360 to Z10. Help Please

Hi Ozkan

Seems your Z10 used different BlackBerry ID rather than your BBID. Verify it from Setting > BlackBerry ID. To sign in with your ID, you must wipe your phone. Setting> Security and Privacy > Security Wipe. All of data on it (contacts, emails) will be deleted. Backup your phone through BB Link in case you need some of it. Once wipe is completed and you sign in with your own BlackBerry ID, all your BBM Contacts, Groups will be restored automatically over your mobile network.

Good luck.

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New Contributor
Posts: 8
Registered: ‎04-25-2014
My Device: Z10
My Carrier: ONE2FREE

Re: Device switch Problem from 9360 to Z10. Help Please

Smiley Sad( Didnt work. I have one another idea to be reason.

Somehow when I opened BBM on my iphone my privet and new BBID was like connected to my business BBIM. Now the problem is I see 14 contacts only which I saw that on Iphone before for a while. My 9360 is still working and I cant leave that one until I fix Z10.

 

Btw, both of phones has same BBIM but I can add from each other. So it's weird. 2 differend BBID with one account.

 

Is there any other solution to try?

Forums Veteran I
Posts: 1,962
Registered: ‎11-01-2013
My Device: Z30, Z10 (10.3.2.2876), 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: Device switch Problem from 9360 to Z10. Help Please

Have you wipe your Z10 and sign in with your desired BBID?

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New Contributor
Posts: 8
Registered: ‎04-25-2014
My Device: Z10
My Carrier: ONE2FREE

Re: Device switch Problem from 9360 to Z10. Help Please

Yes I did exactly as you said...

Forums Veteran I
Posts: 1,962
Registered: ‎11-01-2013
My Device: Z30, Z10 (10.3.2.2876), 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: Device switch Problem from 9360 to Z10. Help Please

Can you please uninstall BBM in your IPhone for a while?  Just to make sure there's no other device is using same BBID. Also what is your BBM version in 9360?

 


ozkanctn wrote:

 

Btw, both of phones has same BBIM but I can add from each other. So it's weird. 2 differend BBID with one account.

 


Which both phones have same BBID (not BBIM) ? 9360 with Z10?

 


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New Contributor
Posts: 8
Registered: ‎04-25-2014
My Device: Z10
My Carrier: ONE2FREE

Re: Device switch Problem from 9360 to Z10. Help Please

Actually I already have BBM on my iphone and I am already using another acount on that. 

 

Yes Z10 and 9360 has same BBID but different list.

 

9360 version is v7.1.0.336, platform 9.6.0.51

 

 

Forums Veteran I
Posts: 1,962
Registered: ‎11-01-2013
My Device: Z30, Z10 (10.3.2.2876), 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: Device switch Problem from 9360 to Z10. Help Please

Check associated device with your BlackBerry ID; Setting> BlackBerry Protect> ON. From your device/PC browser, visit protect.blackberry.com and sign in with your BBID. You'll see which device is associated with your BBID.


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