07-08-2014 03:45 PM
I am using blackberry Z10 STL100-1. Software updated to 10.2.1.3247, working good but it happend 3rd time while I was working on my device and battery about 50% left it suddenly give message that device truns off and shut down. I tried to turn it on but it did not show any pulse. I also try to pull the battery and reinsert it but it did not show any pulse. I plugin my OEM wall charger and red light on, and device display shows empty battry, then start charging in turn off mode. After 5-7 minutes device automatically turn on and battery shows more than 40% to 50% battery. Last day same thing happen and today it will happen again. First time when it happens, I reload the Z10 OS via BBLink and updated device to available OS 10.2.1.3247.
Please guide me as I bought this device recently and it has no warrentty.
07-08-2014 03:57 PM
One thing I forgot to share, before it comes to shut down an alert or notification tone played and suddenly it shutdown. I have no idea about what notification ring it played. Because after restart I dont have any msg in blackberry HUB menu.