09-26-2013 07:31 PM - edited 09-26-2013 07:33 PM
I own Z10 model STL100-3. OS is 10.2.0.1743. Radio is 10.2.0.1744. WLAN is 1.1. I keep losing my data connection and have to reboot several times a day. The occurrences increase when I am traveling in the city vs working at the office or home. I can normally see the data connection drop and get re-established. I can manually turn Data Services and/or Mobile Network off and on and it will re-establish the Data Services connection. But intermittently the Mobile Network drops to voice only. The WIFI will not connect as is just keeps searching and will not establish a connection to a know good source. When I pick my saved wifi it times out. The only resolution is to do a soft reboot. Have tried hard reboot, battery pull, security swipe, no SD card (using Kingston MicroSDXC 64GB). Then data and when available wifi connections are establish and fully functional until the next unrecoverable data connection drop.
This has been happening since MR1. I have been upgrading leaked OS in hopes to resolve the issue as I don't want to go backwards. I have done security wipe and not restored or installed any new apps. It has been to Fido for warranty repair with the claim it is 100% functional which is not the case. It failed the same day I picked it up from warranty service. I cannot tell from the service report what was replaced if anything. I have a new label to replace the one on the Z10 box and it has a different revision version so I assume some internal hardware was replaced.
I downloaded Blackberry Virtual Expert Powered by Asset Science Build 1.11.81. All the components pass the tests. I have gotten replacement SIM from Fido. I have called Fido from my place of work to examine signal strength but still no luck. I have a second battery. I have cleaned the connections.
What else can I do to get my purchased Z10 fully functional? I am dependent receiving messages in a timely fashion but now I am having to constantly watch the data connectivity status on the top right of the screen.
I have had other BB phones no issue. There are several other Z10 at my place of work and they do not experience this issue. It is only me. We have had up to 4 various BB sm - 97xx and 99xx at home and none of them exhibit this data connection drop behavior.
Thanks in advance.
09-27-2013 04:40 AM
09-28-2013 11:54 AM