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BlackBerry® Z10

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AHG
New Contributor
Posts: 6
Registered: ‎08-19-2013
My Device: Z-10
My Carrier: Verizon
Accepted Solution

Duplicative Email Messages

I access 3 different email accounts (1 work, 2 personal) on my Z10.  On one of the personal accounts I sometimes receive 2-3 duplicative messages. This did not occur until several weeks after I set up the account on the bb. Any ideas how to fix?

Guru III
Posts: 32,190
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Duplicative Email Messages

is this a POP, IMAP or active sync account?

 

What email service are you using?

 

POP can do this on any phone, IMAP is more reliable but can suffer same issue, Active sync is the best way

 




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AHG
New Contributor
Posts: 6
Registered: ‎08-19-2013
My Device: Z-10
My Carrier: Verizon

Re: Duplicative Email Messages

It's a POP account, Juno is the provider. The curious thing, for me at least, is this didn't happen when I  first set up the account on the Z10, and never happened on my previous bb (9930).

Guru III
Posts: 32,190
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Duplicative Email Messages

your old device used BIS servers to gain access to your email account.

 

BB10 has a full email client and once a connection is lost, reset etc, you can get duplicate emails

 

Wife has this issue even with Outlook 2010, 2003 and her phone.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V