Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

New Contributor
Posts: 4
Registered: ‎03-25-2013
My Device: Blackberry Z10
My Carrier: AT&T

E-mail Delay

in the past, e-mails arrived in real-time.  Now there appears to be a persistent 15 minute delay DESPITE repeatedly hitting "Refresh."  Anyway to have more timely e-mail?

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: E-mail Delay

Hey wineaux,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


It is normal for email delivery to take 15 minutes through ActiveSync.  What type of email account did you setup?


I look forward to your reply.





Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!

Posts: 15
Registered: ‎04-08-2013
My Device: Z10
My Carrier: Optus

Re: E-mail Delay

What email platform are you using?  Activesync or IMAP? 


I noticed the refresh doesn't do anything on mine too. I think it's there to fill a void!