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BlackBerry® Z10

New Member
Posts: 1
Registered: ‎11-15-2013
My Device: Z10
My Carrier: LIME

Email Account

I am unable use my phone to compose and email.  The compose page does not open when it is clicked on.  What could be the problem?

Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: Email Account

Does compose open for text messages ?


Try Reset: when powered on hold dowm the power button for 10 seconds.


If your issue persists consider the below.


You can reset your phone to factory settings if you wish to see if it corrects your issue. Resetting to factory settings will wipe out all your data so you should save it first. To save all your stuff download and install BlackBerry Link on your computer from the link below. Resetting will not back-up the OS on your phone. Once you have downloaded and installed BlackBerry Link connect your phone to your computer and save your stuff. Once saved disconnect your phone from the computer.

To reset your phone: tap the Settings App, scroll down and tap Security and Privacy, tap Security Wipe, tap the blank box and enter blackberry.

Once Wiped reconnect your phone to your computer and install your stuff.