03-04-2013 08:28 PM
Having my Telus email refusing to send attachment (one meg picture), without attachment everything is OK, can receive attachments. Weird thing is my live.ca account works perfectly. All that happens is the clock and sending icon would alternate (left it for a couple of hours - still the same). Same result using Wi-Fi or LTE, 4G. So called tech support @ Telus and they have no solution and have two Z10 with same problem sending attachment but on Gmail account. They are sending a ticket to Blackberry to see if problem can be resolved.
Emails were working perfectly before software ugrade three days ago. Anyone else having these issues? Ideas to resolve?
03-06-2013 05:03 AM
My Z10 has just stopped receiving attachments, PDFs. The emails come through fine, it's just the attached files. Although they are visible on my PlayBook. I have not upgraded my Z10 yet so an os upgrade can't be the issue.
03-06-2013 06:43 AM
Thanks for the information. Will have to wait for the update to see whether this will put this right.
03-06-2013 06:50 AM
03-06-2013 06:59 AM
I think my issue is with my Z10 rather than my operator or mail provider as my Playbook does receive the PDF when Bridge is used.
04-15-2013 08:37 PM
FINALLY, after TWO full months of waiting and checking every day, the problem has been resolved. I'm disappointed that Blackberry took so long to fix, but happy that my email can finally send attachments. Also disappointed that I was not notified of the fix by my provider Telus (which they said they would). Hopefully the problem is permanently resolved and won't re-appear after another software update.