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New Member
Posts: 2
Registered: ‎04-08-2013
My Device: ZZ10
My Carrier: O2

Email folders out of order

When I try and access my email folders (either to find or file emails) the heirarchy is totally lost and does not show the full heirarchy (the heirarchy does not show all the way up to 'mail' and 'sent'); also the folders are in a random order, so if I have 2 folders with the same name (as I often do - both an inbound and sent folder) I cant tell which one is which!.

 

I will explain by an example. I have the following folders:

-> Mail

    -> Documents

        -> Office

-> Sent Items

    -> Documents

        -> Office

 

If I search my folder list all I will see is:

    -> Documents

        -> Office

    -> Documents

        -> Office

 

 

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Email folders out of order

Hi IJardine,

Welcome to the BlackBerry Support Community.

Can you provide a bit more detail please so I can better assist?
What type of email account are you using?
Where on your BlackBerry Z10 smartphone do you see each set of folders in the examples you provided and what steps are you taking to search your folders list?

 

I look forward to your response.


-FS


 


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New Member
Posts: 2
Registered: ‎04-08-2013
My Device: ZZ10
My Carrier: O2

Re: Email folders out of order

I am connection to a corporate Exchange 2003 infrastructure. I have done this via straight Activesync and BES10 connections.

In the example I am filing an email and searching for a folder called 'office'. When I go in to file the email the folders appear in a totally random order.

Thanks for your help.
Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Email folders out of order

Hey IJardine,

Just to clarify, are all the folders appearing out of order only when you try to file messages, or are you missing some of the folders you expect to see there? Are you able to expand your inbox folder and see any of these folders there? When you select the email account in the Hub, pull down from the top and scroll through the folder list are all the folders appearing in the correct order on that screen?

 

Thanks.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Member
Posts: 1
Registered: ‎06-17-2013
My Device: Z10
My Carrier: Sasktel

Re: Email folders out of order

Hey, is there a solution for this?  I'm having the exact same issue.  Is it Exchange 2003 causing the grief? Or is there something on the Z10 side we can tweak?  - Thanks for the reply.