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BlackBerry® Z10

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New Contributor
Posts: 6
Registered: ‎03-06-2013
My Device: Blackberry Z10
My Carrier: Bell
Accepted Solution

Email on Z10 and on my server deleted

before the last update email was deleted on both the server and Z10 at the same time,with the update we could delete the email on my Z10 only or both ...but had a choice ....all of a sudden my Z10 went back to the way it was where the option of deleting one or both was gone and only both could be deleted..........

Forums Advisor III
Posts: 1,189
Registered: ‎01-05-2014
My Device: BlackBerry Passport - Z30 - Playbook - Finding Priv
My Carrier: Not Specified

Re: Email on Z10 and on my server deleted

Restart your Device and Check

Regards Eree - Follow me on Twitter - Facebook - Google+

For more visit my Blog
New Contributor
Posts: 6
Registered: ‎03-06-2013
My Device: Blackberry Z10
My Carrier: Bell

Re: Email on Z10 and on my server deleted

tried restarting and the same thing!!!

Forums Advisor III
Posts: 1,189
Registered: ‎01-05-2014
My Device: BlackBerry Passport - Z30 - Playbook - Finding Priv
My Carrier: Not Specified

Re: Email on Z10 and on my server deleted

Sign out your email from the device , Switch your device off , Restart your Device , Sign in your Email and the check the problem remains or not

Regards Eree - Follow me on Twitter - Facebook - Google+

For more visit my Blog
New Contributor
Posts: 6
Registered: ‎03-06-2013
My Device: Blackberry Z10
My Carrier: Bell

Re: Email on Z10 and on my server deleted

Hi

Tried signing out of email on device ..shut down put email back on and same thing.....I have three emails and they all do the same thing!!!

Forums Advisor II
Posts: 920
Registered: ‎04-01-2009
My Device: Z10 10.2.1.3247
My Carrier: T-Mo USA

Re: Email on Z10 and on my server deleted

Sorry, I'm still on 10.1, so I can't actually try to duplicate. But, are you saying in the update there is an actual option to choose not to delete, or it just started happening?
Guru II
Posts: 21,601
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Email on Z10 and on my server deleted


EVELYN-EDITH wrote:

before the last update email was deleted on both the server and Z10 at the same time,with the update we could delete the email on my Z10 only or both ...but had a choice ....all of a sudden my Z10 went back to the way it was where the option of deleting one or both was gone and only both could be deleted..........




 

From the hub, hit the three dots to open the context menu. 

 

Click on Settings.

 

Click on Display and Actions

 

Scroll down to "Delete On" and change it to "Prompt." 


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New Contributor
Posts: 6
Registered: ‎03-06-2013
My Device: Blackberry Z10
My Carrier: Bell

Re: Email on Z10 and on my server deleted

that did the trick everything works fine now....Many thanks

Henry

Forums Advisor III
Posts: 1,189
Registered: ‎01-05-2014
My Device: BlackBerry Passport - Z30 - Playbook - Finding Priv
My Carrier: Not Specified

Re: Email on Z10 and on my server deleted

Congratulations

Regards Eree - Follow me on Twitter - Facebook - Google+

For more visit my Blog
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Guru II
Posts: 21,601
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Email on Z10 and on my server deleted


EVELYN-EDITH wrote:

that did the trick everything works fine now....Many thanks

Henry


If you wouldn't mind, please mark the post that was the solution.  It helps others searching the forums with the same problem. 


--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!