03-08-2013 09:38 AM - last edited on 03-08-2013 11:01 AM by dany_s
It will not let me update my email address on my Blackberry my email address is [removed personal information] the same as my blackberryID the message reads: your login information for account has changed or is incorrect but I am able to login using same details via browser please can someone help as I have lost all my BB contacts.
03-10-2013 11:59 AM
Hello Jucilla and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're experiencing an issue with your BlackBerry ID.
To clarify, you are trying to change the associated email that you currently used for your BlackBerry ID but are getting the above error when you go to change this email address?
Are you able to update this information on a computer when you go to www.blackberry.com/blackberryid? Do you get this same error?
As for losing your BlackBerry contacts, can you clarify - did you use Protect to back them up or sync them with your Email account?
03-10-2013 02:57 PM
03-10-2013 04:00 PM
03-16-2013 11:39 AM
Typing www.blackberry.com/integrate in your phone's browser has been known to solve many issues related to email setup. You might try that. Just make sure you do it from your phone's browser and not your PC browser.
Let us know if that helps you.
03-18-2013 01:58 PM
Thanks for the advise but unfortunately that process does not work even when I tried the Yahoo! It does not work I need help this is getting silly now
At this point we would need to invesetigate device logs to analyze this issue.
Please contact your mobile network provider and ask for a support ticket to be opened with BlackBerry support.