02-03-2014 11:05 AM
I'm in the same boat here in Ontario Canada and I'm guessing you have a pop account which is what I have. I had issues before the update and that went away with the updated OS but then I'm suffering the same issue as you. I cannot connect no way no how. I started my own thread but I was focusing on just other cogeco users but I haven't received any useful response either. Most issues are user errors but this I think is a BlackBerry issue. I was in contact with my provider and in their paid help and they just gave up. I haven't contacted BlackBerry since I'm out of warranty and I was able to work around the issue. Now I'm miffed. Let
02-03-2014 11:10 AM - edited 02-03-2014 11:25 AM
Well, my issues were with a POP account. It can effect IMAP too. T-Mo USA connected me directly to BBerry and they eventually sorted it. Your carrier should do the same for you. Though I do not hear great things about Rogers.
02-03-2014 12:53 PM
02-11-2014 10:30 AM
I have the same issue with one of BlackBerry users: ALL_subset isn't responding, which opens up adialog box prompting to enter email account password. Account connects but every time communication is lost due to deactivating radio or a powercycle. "Policies required by your administrator were not accepted" message appears and the password needs to be entered again.
02-27-2014 09:21 AM
Its been two weeks and issue has resolved itself, however, now I have another user complaining of ALL_subset Isn't responding and same issue as with the previous user. Email account disconnects and looses password, then it takes about an hour to reconnect. The difference with this user is that he had this issue for about 3 weeks now. Out of desperation I tried resetting the phone to factory defaults but no luck. Any suggestions?