03-15-2013 04:25 AM
03-15-2013 08:41 AM - edited 03-15-2013 08:51 AM
I am experiencing this issue.... thing is, even if I unplug the SD card I still have the empty Pictures folder with 2 items... but when I open it its still blank.
I also can't delete the folder either. I have the option to, but it will never go away.
The issue is defnitely happening in the phone memory.... I unplugged the SD card and the empty "Pictures" folder with 2 pictures was still there and undeletable.
03-15-2013 09:28 AM
03-15-2013 09:39 AM
These picture aren't coming from the SD card. It's coming from the phone.
I pulled the SD card out and it the two blank/empty picture photo still appears. I'm not willing to do a security wipe for this.
04-14-2013 01:38 PM
This is correct. There will be an empty photo album if you work with pictures.
It is located not on SD card so fixes like wipe card dont apply.
Security wipe will fix likely, but this is heavy handed.
Hidden files in wondows shown
Directory not visible
Delete of root subdirectory photos fails (obviously)
I am tryinig to get the directory recreated or indexed.
Reboot does not make the emtpy album modifiable.
This is a glitch as any power bb user cannot nuke the directory let alone find it.
This I fear is going to force me to wipe.
04-19-2013 12:12 PM
My pictures wouldn't show on my Z10 after my daughter tried to send some pictures from my Z10 to her Samsung galaxy. After reading the posts on here I checked the music and realized it wasn't being recognized either. I had already removed the battery and rebooted which didn't fix the probelm. I decided to remove the SD card and reinsert it to see if it had anything to do with the file indexing issue mentioned by some on the thread. I got an error stating the card wasn't recognized and to reformat it.. I certainly didn't want to do that because I couldn't back up the data on the card. So I then removed the battery and rebooted with the card still in the slot. This fixed my problem and now I can see my pictures and listen to the music. I have to figure out how to move the information from the card to my device without my computer next.
06-03-2013 08:37 AM
I've had this phantom photo album every since I moved onto OS10.1... My "Pictures" app has an album called "Unknown" with some pictures inside. I use only internal memory. I select it and it is empty but showing as an album, there is no way to delete it, I have tried everything possible and finally did a security wipe to clear it off.
Now I have it back again with 54 pictures, and I am now very sure I got those phantom photos from LINE app which I sideloaded. So it has something to with the the android stack within the phone.
BB support can you please look into it?
06-04-2013 11:29 AM
06-06-2013 07:59 AM
I have deleted anything in the android folders that look like photos or thumbnails, but nothing helps except a security wipe. Even deleting the side-loaded LINE app doesn't help at all. Everytime I use LINE, more phantom pics get added the the "unknown" album. Yet when I try to access the album, it shows a black screen. This is definitely a bug somewhere unless BB officially says they don't support side-loading?