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BlackBerry® Z10

Posts: 28
Registered: ‎02-15-2013
My Device: z10
My Carrier: Telus

Error Report Generator?

I'm a lover of the BB name, and thus obviously got a Z10. I love it, and realize that as a brand new product there are obviously going to be bugs and instability problems. Which, is exactly what I've experienced. However, this doesn't bother me, as I understand that launching a new OS is a process, and that future updates will continue to improve stability. That being said, the times that my BB crashes and restarts it never gives me an option to generate an error report or log. Is there some way I can do that and submit them to Blackberry to help you guys work out the kinks?



Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Error Report Generator?

Hey WilliamCampbel1,

Welcome to the BlackBerry Support Community Forums.


The Bug report generator is not available.  However if the issues do continue you can contact your network service provider and ask to be transferred to BlackBerry.


Then go to Help>Create Report and put in your case number and we will receive the log files.


Let me know if you have any more questions.





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