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BlackBerry® Z10

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New Contributor
Posts: 9
Registered: ‎08-03-2013
My Device: Z10
My Carrier: ICE

Error bb10-0015

Greetings,

 

I am getting an error bb10-0015 after my device was performing slowly and I decided to reboot it.

 

On the Internet I found that going to http://www.blackberry.com/updates could solve the problem.

 

When I go to that address I get an error of type ERR_TOO_MANY_REDIRECTS. 

 

What is this Blackberry !

 

Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Error bb10-0015

Read this for error 0015

Read troubleshooting tips for Error BB10-0015 from the Knowledge Base

 

0015 - A fatal file system error was encountered.

 

What is your Operating System loaded to your device? From the main screen, swipe down from the top black bezel to Settings > About... what is the OS Version listed there?

 

If the Z10 will not boot up, do you recall the OS you had installed?

 

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New Contributor
Posts: 9
Registered: ‎08-03-2013
My Device: Z10
My Carrier: ICE

Re: Error bb10-0015

I was running 10.2.0.1767.

 

The phone does not boot up, which is really annoying since I have no recent backup. 

 

I already read that troubleshooting page.  However I also read other people who said that it does not work and that it works better updating trough the web.  But the Blackberry site does not even work. 

Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Error bb10-0015

Use the process outline here:  How to Reload your Blackberry10 OS

 

During the process when you click on UPDATE on the web page, you will insert your battery at that moment.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 9
Registered: ‎08-03-2013
My Device: Z10
My Carrier: ICE

Re: Error bb10-0015

Thank you.  But as I told before the http://www.blackberry.com/updates site does not work.    It has some sort of infinite redirection.

 

It does not work neither with Internet Explorer, Mozilla Firefox nor Chrome.

 

Do you know where I can report that?

Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Error bb10-0015

It works. Trust me.

 

Try from another PC. There's something wrong on yours.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
New Contributor
Posts: 9
Registered: ‎08-03-2013
My Device: Z10
My Carrier: ICE

Re: Error bb10-0015

I tried from two different PCs. I noticed that the redirection goes from global.blackberry to web.blackberry to global.blackberry and so on. May be the problem is the country I am?
New Contributor
Posts: 9
Registered: ‎08-03-2013
My Device: Z10
My Carrier: ICE

Re: Error bb10-0015

Yes, it was my location.  I used a VPN and that solved the problem.

 

Thanks for the help.

 

I have a question, if I update with the website will I loose my data on the phone?  The website wants to downgrade my phone to 10.1.0.1720.  :-/

 

Have you done this before?

New Contributor
Posts: 5
Registered: ‎04-10-2014
My Device: Z10
My Carrier: Blackberry

Re: Error bb10-0015

I have the same problem , got the error bb10-0015 ...i tried the stept with blackberry link and i get smth like " no softwear available for your blackberry"....even try with battery off when light was green,but bb link didn't saw my phone...i dont know what else to try...how can i really fix this...should i go in service?...please help ,thank you

New Contributor
Posts: 5
Registered: ‎04-10-2014
My Device: Z10
My Carrier: Blackberry

Re: Error bb10-0015

Tell me a step by step tip....coz i tried everything...and i still get the error....QQ