03-10-2013 01:36 AM
03-10-2013 11:04 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Is your SIM card currently in the BlackBerry Z10 when going through the setup? Even when you're connected to the Wi-Fi network, it does not load up the warranty information or countries?
If the issue does persist, I suggest contacting your network service provider and ask to be transferred to BlackBerry so we can gather some logs on this issue.
Let me know if you have any more questions.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Accept as Solution for posts that have solved your issue(s)!