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02-15-2013 12:42 AM
Hi Everyone, i am hoping someone can help. We have been assumig all along the problem was with our Exchange Server 2003 config and new informaiton has come to light that makes me believe now it is a device issue and I am hoping someone has seen this problem.
The core probllem is that contacts are not syncing propertly. They are syncing VERY slowly - it has been 7 Hours and only a hundred or so have moves over. The assumption was they werent copyng over, however new information has led us to potentially believe they are coming over but are being processed by the Z10 and not showing up in the contact list.
My unit is hooked up to my car on bluetooth and everytime i start my car - it copies over my contact list. I then noticed that there are contacts which have been copies over, which do NOT show up yet on my blackberry (but are in my exchange contacts) - so my car found the contact from the Z10 and now 3 hours later, that contact is still not in my BB Contacts. I know for sure that contact wasnt cahced in my car memory, as it is a new contact i created on my office computer only a few hours prior....
This is making me believe that the Z10 is processing the contacts in some way or the index on my BB contacts is bad.
What have I dont todate to resolve the issue:
- complete wipe and reload (3 times)
Removed the battery and restarted - numberous times
Interestingly, everytme i reboot the device, more contacts appear in my list??? Considering i have approx 800 contacts, this would only mean i have about 500 reboots left before my contacts are all there?
02-15-2013 02:23 PM
To resolve this for you it would really help if we could gather logs and do some testing. Could you please ask your wireless service provider to open a case with BlackBerry on your behalf so we can look after this for you?
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03-20-2013 07:14 AM
similer i am getting same issue with BBz10 with contact sync only
other thinks all sync properly only issue with address issue
can anyone helpe me out the same
03-23-2013 10:46 PM
03-28-2013 09:43 AM