03-11-2013 02:53 PM
An Office 365 (Exchange) account was setup on a new Blackberry Z10 and ran fine for a few weeks.
One day, new mail stopped appearing on the Blackberry. Trying things like restarting the phone did not help. After removing the account and re- adding it, it worked again briefly.
Since then, it seems that the account only downloads new mail right after adding the account, then no new mail is received.
Mail sent from the Blackberry does get sent properly.
In the device status is viewed in the Office 365 admin page, it shows that Blackberry is syncing successfully.
This happens both when connected to Rogers or when connected to wifi.
A separate Hotmail account setup on this same device works fine.
03-28-2013 12:42 PM
Welcome to the BlackBerry Support Community.
If you are not using the BlackBerry Device Service or BlackBerry Enterprise Service 10, the connections made to Microsoft Office 365 would be the same as any other default activation through the Active Sync connection. The following KB article outlines how to set this up . If after the steps in the knowledgebase article are followed, the BlackBerry Z10 smartphone is still unable to receive mail, we recommend contacting Microsoft support for further assistance with the Active Sync. "How to setup a Microsoft Office 365 account on a BlackBerry 10 smartphone" KB33522
Let us know if this resolves the issue for you
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