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BlackBerry® Z10

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Contributor
Posts: 34
Registered: ‎12-18-2012
My Device: Z10 Black
My Carrier: Vodafone UK

Facebook no real time notification and message alerts

I have the latest OS version (updated it today) 

and I got the update for the new Facebook app version.

After (and before) the update the Facebook app is not sending my notifications and message alerts in real time to HUB.

For example if someone send me a message I will probably get anywhere between 5min to 20min or even 1h (in once case 5hr- and that was because I hit refresh) 

Is anyone else experiencing this problem???

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Facebook no real time notification and message alerts

Hi VENOM7000,

 

Are you getting other alerts (email, BBM, Twitter, etc) immediately on your BlackBerry Z10?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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Contributor
Posts: 34
Registered: ‎12-18-2012
My Device: Z10 Black
My Carrier: Vodafone UK

Re: Facebook no real time notification and message alerts


Cpt_Sweatpants wrote:

Hi VENOM7000,

 

Are you getting other alerts (email, BBM, Twitter, etc) immediately on your BlackBerry Z10?

 

Thanks.

 


Yes all other notifications are instant. 

 

Super Contributor
Posts: 476
Registered: ‎12-02-2009
My Device: Priv, Passport, iPhone 7 Plus
My Carrier: Rogers

Re: Facebook no real time notification and message alerts

[ Edited ]

Not meaning to hijack this thread, this could be related... I'm having a similar issue.  I get FB messenger alerts, but none for news feeds, mentions, "tagged ins", etc.  All other notifications are received almost instantly.

 

This has been the case since I received the device.  I have reloaded the software, done a security wipe (one with, one without a restore).  I have verifgied settings on device and on the FB web page.  I received all notifications on my 9900 with the legacy version of the FB app. I receive all notifications just fine on my company issued iPhone 5.  This behaviour seems specific to the BB10 FB app.

 

This isn't a deal-breaker for me -- I love almost everything about my Z10.  It's just an annoyance. I'm hoping that the soon-to-be-released HootSuite app (which will supposedly be integrated into the Hub) will pick up the slack.

 

STL100-3, 10.1.0.1720.

Contributor
Posts: 34
Registered: ‎12-18-2012
My Device: Z10 Black
My Carrier: Vodafone UK

Re: Facebook no real time notification and message alerts

[ Edited ]

But do you get the tagged, commented on your post, liked your picture etc. notifications on your BB10. Are they fairly instant?

 

Because in the Facebook app review I have seen only a handfull of people copmlaining about the non insta notifcation problem. So I guessed it has to do with my phone specificaly.

Super Contributor
Posts: 476
Registered: ‎12-02-2009
My Device: Priv, Passport, iPhone 7 Plus
My Carrier: Rogers

Re: Facebook no real time notification and message alerts

I get no FB notifications at all, except for direct Messages via FB messenger.
Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Facebook no real time notification and message alerts

Just to clarify, is it just the audible notification you are missing or do you not see anything at all in the BalckBerry Hub?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Highlighted
Contributor
Posts: 34
Registered: ‎12-18-2012
My Device: Z10 Black
My Carrier: Vodafone UK

Re: Facebook no real time notification and message alerts

[ Edited ]

If I suspect of reciveing something on facebook. Most offten I have to click "refresh" so the BB downloads the notifcations manualy. 

When they get dowloaded via refresh I can hear the sound and see the notification.

This problem is ONLY tied with FACEBOOK app and the Facebook HUB integration.
every other app works just fine.

The problem is with facebook randomly deciding to send me messages or notifications 2hours later (or sometimes instantly).

 

I can see the "time stamp " on each message or notification, and thats how I can measure how much was BB late with that notificaion or message.

New Contributor
Posts: 5
Registered: ‎12-03-2013
My Device: Z10
My Carrier: +

Re: Facebook no real time notification and message alerts

I have same situation, everthing else works fine, but facebook message notification not.

New Contributor
Posts: 5
Registered: ‎12-03-2013
My Device: Z10
My Carrier: +

Re: Facebook no real time notification and message alerts

ok, I found a solution that worked for me. All you need to do is dissable your facebook acount, after all apps will log out, login from blackberry app (what will activate your acount), and that's it, notification come with no delay.

Hope this will help you too Smiley Happy