02-14-2013 07:56 AM
Has anyone else encountered a problem listening to music? When the headphone jack is inserted into its port, the music plays briefly and then keeps restarting, it also play outloud briefly at the start too. I have already ruled out faulty headphones as they work perfectly in another Blackberry device. Thanks.
02-14-2013 11:01 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Does this only happen if you play music or does it happen when viewing any videos? Also have you tried a different set of headphones in the BlackBerry Z10? If the issue persists, then I suggest contacting your network service provider for an exchange.
Let me know if you have any more questions.
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