07-02-2014 09:13 AM
I made a new BB ID account as suggested by:
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07-02-2014 09:26 AM
If you made a new BB ID and you're ready to use it, you'll need to do a security wipe on your Z10 because your old BB ID will still be associated with your phone.
To do a security wipe, swipe down on your homescreen and follow Settings>Security and Privacy>Security Wipe and follow the instructions. Note that all data associated with your old BB ID (contacts, paid apps from BlackBerry World, etc.) will be lost and you'll essentially be starting over from the beginning.
I hope that helps you.