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BlackBerry® Z10

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New Member
Posts: 1
Registered: ‎07-02-2014
My Device: Z10
My Carrier: Hi
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Forgot password & answer to question BB ID and cannot acces mail, now what?

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Forgot password & answer to question BB ID and cannot acces mail, now what?

If you made a new BB ID and you're ready to use it, you'll need to do a security wipe on your Z10 because your old BB ID will still be associated with your phone.

To do a security wipe, swipe down on your homescreen and follow Settings>Security and Privacy>Security Wipe and follow the instructions. Note that all data associated with your old BB ID (contacts, paid apps from BlackBerry World, etc.) will be lost and you'll essentially be starting over from the beginning.

 

 

I hope that helps you.  Smiley Happy


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