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BlackBerry® Z10

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New Contributor
Posts: 9
Registered: ‎10-16-2013
My Device: BB Z10
My Carrier: Verizon

Freezing SMS after OS update 10.1.0.2039

So.... reluctantly I decided to do the OS update, now I can't readily SMS.  It basically freezes should I try to SMS, I've tried the pulling the battery re-boot, tried the volume buttons re-boot.  I either need to roll back this OS to the one that worked or I need a fix, fast, I really can't have this.  Any help is greatly appreciated.

Cheers

New Contributor
Posts: 9
Registered: ‎10-16-2013
My Device: BB Z10
My Carrier: Verizon

Re: Freezing SMS after OS update 10.1.0.2039

No one has any information on this?  Is there a way to roll back this update?  The phone worked perfectly before this update.

Forums Advisor III
Posts: 1,477
Registered: ‎04-19-2011
My Device: BlackBerry Z10 + Z30 + Playbook 64
My Carrier: Rogers

Re: Freezing SMS after OS update 10.1.0.2039


phydoux wrote:

No one has any information on this?  Is there a way to roll back this update?  The phone worked perfectly before this update.


Try to update to 10.1.0.4181 or later

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Using the Playbook and the Z10 and the Z30 and loving them

Martin
Forums Advisor II
Posts: 920
Registered: ‎04-01-2009
My Device: Z10 10.2.1.3247
My Carrier: T-Mo USA

Re: Freezing SMS after OS update 10.1.0.2039

Some with this issue report sms is restored if they delete their current texts. Others have had luck restarting the HUB.