10-11-2013 01:25 AM
please help me as i just bought my Z10 anfd while setting it up, software updates scisreen not changing after 7 hours. i tried swiping it down. left & right but no changes in the screen. when swip it up, mergency call is showing. i already re-start by pulling the battery but still the same. Help me what should i do?
10-14-2013 04:12 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest creating a backup of your data through BlackBerry Link and then follow the steps in this KB article:: www.blackberry.com/btsc/KB34045
Then test the performance of the BlackBerry Z10 prior to restoring any data.
Let me know if you have any more questions.
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