08-02-2013 12:40 AM - edited 08-02-2013 02:07 AM
I'm creating a new post as the original post seems to have turned into a chatroom and the issue is still not solved
Below is the original problem another user posted and I (and my wife, and probably many people have the same problem)
After the 4181 upgrade one of my email accounts is broken. It was a gmail account set up through the IMAP setup, not gmail. I did this because, I need a "reply to" email address that is not gmail. This option is not possible if the account is set up as a gmail account. It worked like a charm until the upgrade (it also worked well with all my previous BlackBerry devices from OS 5 and on) and now it doesn't work.
The issue is that it is asking me for a password. However, when I go to account settings and select the offending account, I get only a white screen. There is no option to enter the account information. I suspect this has something to do with the fact that the new OS forces a very basic login setup for gmail accounts. I personally prefer choosing my IMAP and smtp servers myself. Anyway I cannot enter the password and I cannot even delete the account and start over as the delete option is on the account info page that I cannot access the account. When I try to add a second account it says that the account already exists
To recreate this issue:
3. “Add Account”
4. “Email, Calendar and contacts”
5. Enter *****@gmail.com email address
6. Dismiss keyboard by holding the space bar or two fingers down
9. Enter "description, Display Name"
10. Username should be populated with your ********@gmail.com address, if it is not, enter your gmail email address
11. Change "Email Address" field to *********@mycompany.com (Alias email account, it has been setup in the setting as the “send as email address”, but even if this alias email address is not registered in the gmail settings as the “send as email address” the problem is the same)
12. Hit “Done”
Solved! Go to Solution.
08-02-2013 09:04 AM
Hi I have just recently upgraded the software as well and I am facing the exact issue. Have you discovered a way to recify the problem yet? I also cannot delete the account.
08-02-2013 11:26 PM
This is what it is supposed to look like
08-04-2013 09:49 AM - edited 08-04-2013 09:50 AM
Interesting.. I couldn't connect on any of my email servers after the upgrade, then with the pull, each one connected ok thereafter.
For gmail it did go through a secutrity check with a code texted to me, but eventually fine.
08-04-2013 11:28 AM
Me too... and many others are having this error. Needs fixing ASAP - or I'm straight back to Android
I finally found a solution to our problem. I will post it shortly
The issue we are having is not a configuration error or hiccup, it is due to os change / GMail not playing nice
08-04-2013 11:36 AM
Oh wow, if you have figured it out, I will be forever grateful I have had to restore back to factory settings and reinstall all apps o_O
. Yup this issue has taken 4days out of my life.