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New Contributor
Posts: 3
Registered: ‎04-15-2013
My Device: z10
My Carrier: ee

Getting contacts from 9900 to z10 when do not have old device

Hi all,

     

recently upgraded to the new z10 on EE but don't have my old 9900 as they took it as part payment to Got the new z10.

I did the update on bb protect before i sold the 9900. I went to restore the contacts on to the new z10 but now found i cannot do it as there is no app for the z10 and i don't have copy backed up on to my computer. Does anyone have any way that I can get my contacts over to the z10 from the backups that are on the protect.blackberry.com site? 

 

Thanks in advance.

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Getting contacts from 9900 to z10 when do not have old device

The backup from Protect is not restorable to your new Z10.

 

Do you still have the existing 9900?



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New Contributor
Posts: 3
Registered: ‎04-15-2013
My Device: z10
My Carrier: ee

Re: Getting contacts from 9900 to z10 when do not have old device

no i dont as they took it in store

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Getting contacts from 9900 to z10 when do not have old device

Can you go back and see if they still have it?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎04-15-2013
My Device: z10
My Carrier: ee

Re: Getting contacts from 9900 to z10 when do not have old device

have tried and to late Smiley Sad

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Getting contacts from 9900 to z10 when do not have old device

I'm sorry.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code