02-18-2013 06:45 PM
Good evening all,
I have not seen this issue reported yet, so I thought I would throw it out there in case someone else has encountered it.
I set up my GMail account (email, contacts and calendar) and am able to get my events via CalDAV. I can also set it as the default calendar when creating events. However, when I actually open the calendar to create an event, when I first touch the calendar it shows as the colour of my Gmail calendar, second touch opens the edit screen and my Gmail account is not there. If I save the event, it gets added to the local calendar.
I have 3 calendars outside of the local calendar - a work one via ActiveSync, my Gmail one and another Gmail one added as CalDAV which is my wife's Gmail calendar - this one shows as available in the drop down, but not my Gmail one. The descriptions are unique.
I did have to remove my Gmail calendar due to the "unable to authenticate" issue that others noted, so I don't know if that has anything to do with it. As I stated, it is pulling things down, is available to set as default, but no created events can be associated with it.
02-19-2013 01:21 PM
Hello ironmike and welcome to the BlackBerry Support Community Forums.
To make sure I understand the issue, you removed your Gmail account from your device as were getting an error "Unable to Authenticate". But, when you go to your Calendar and tap on an entry, it shows the colour of your Gmail account and when you go to edit the appointment, it uses the Local calendar to save the appointment and not Gmail?
02-19-2013 01:32 PM
Yes - that is exactly right. It is there and available when I set it as the default (as is the wife's calendar), and the colour is the colour I set for my Gmail account when I tap but when I edit and save it goes to the Local and not Gmail.
Also, the Gmail calendar is not available in the drop-down of the event edit screen either - neither of the Gmail accounts are - although the other accounts (work ActiveSync, BBM group and Local) are.
I thought it might have something to do with 2-step verification, but it clearly is not as my wife's account is not enabled with 2-step.
02-19-2013 02:50 PM
Yes, both Gmail calendars have been re-added, and both appear as available when I try to set either in the "Set Defaults" area of accounts, but both have the same behaviour while trying to edit a new calendar event: initally shows up as the colour of the calendar, go to edit and neither is available in the drop-down, and when saved the event is attached to the local calendar.
02-19-2013 04:04 PM
02-20-2013 11:57 AM
My conversation with Rogers was somewhat less than helpful:
11:53 AM Sean: Alright, I would really like to process a ticket, however, as Rogers doesn't provide direct support for Gmail calendar sync, they will automatically close it.
11:53 AM Michael Melvin: Then how do I get access to my device logs?
11:56 AM Sean: Honestly, Blackberry should be able to gain access to them, that's not something Rogers really provides as we don't keep logs of the device data transactions.
Any other recommendations?
02-21-2013 08:15 AM
I reported an issue with my carrier; they suggested setting up my Gmail account as "Microsoft Exchange Active Sync", as the Gmail configuration on the Z10 was pointing the calendar to the wrong server on Gmail. You need to point the calendar to "m.google.com" in the "Server address" field.
My calendar is working through gmail. When I create an entry on my phone, the entry appears on my gmail calendar and in my calendar on my Playbook.
My only issue is I cannot send invites using my gmail calendar.... (that's another issue for another day and topic).
02-21-2013 08:46 AM
ActiveSync is only available for Google Apps accounts. I have already tried this as well, and it will not allow setup of anything - not email, contacts or calendar.