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New Contributor
Posts: 2
Registered: ‎04-25-2013
My Device: Z10

Gmail contacts syncing only one-way

Hello everyone,


I've got a couple of problems with the Gmail contacts on my Z10. Besides getting them double (as described in http://www.blackberry.com/btsc/KB34047) on a regular basis (Delete account, delete "rest" accounts still lying around, add Gmail Contacts account, wait -> the double contacts are there again), I've also noticed the changes are synced only one-way (from Z10 to Gmail, but the changes to a Gmail contact are not synced to the Z10). Any idea what's wrong there?




Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Gmail contacts syncing only one-way


While I've not experienced that, I also chose to not use GMail as my Contact or Calendar sync due to the inability to (for free) achieve full end-to-end OTA sync (Outlook PC client through to the Z10). Rather, I discovered that Outlook.com offered a "better" method to achieve that, and totally free. It's not necessary to shift to using Outlook.com for email...it works fine (only one little wrinkle) to use it just for Calendar or Contacts (or both), yet still use Gmail for primary email. That's indeed my configuration...Gmail for email, Outlook.com for calendar and contacts...and I have full sync with Outlook client (two instances, actually), my Z10, and even other mobile devices if I want (I had a Droid in the mix, but have decommissioned that).

With all the issues with other providers, I actually recommend using Outlook.com for calendar and contacts. For contacts, it's totally functional and transparent. For calendar, as long as you don't have certain circumstances to deal with (specifically invite/reply handling), then it works perfectly as well.

So, with all I read about Google (and other) regarding Calendar/Contact sync, I might actually suggest that you abandon Google for that in favor of something that has fewer issues in general.

Just a thought...your's to ponder over and decide on.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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