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BlackBerry® Z10

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New Contributor
Posts: 6
Registered: ‎03-11-2013
My Device: Z10
My Carrier: orange

HELP PLEASE!!!! Broken Z10 screen; I need to recover my contacts

HI, Please help...

 

I broke my Z10 screen and I've had a nightmare getting it repaired and been ripped off! (Dont Ask!)


Anyway, I have the phone back now but still with a broken screen. When I connect to Blackberry Link it says I need to go through the setup process on the handset but obviously I cant.

 

I want to retrieve all my phone contacts and switch to a non BB phone until I can get a new Z10 organised.

 

This is proving pretty tough to do so any STEP BY STEPhelp would be gratefully recieved.

 

I have a full back up file (.BBB) on the laptop but I have no idea what to do with it

 

Thanks!!!!

Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: HELP PLEASE!!!! Broken Z10 screen; I need to recover my contacts

So it broke, and now you got it back and ITS STILL BROKEN?

This doesn'tseem to make sense
Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: HELP PLEASE!!!! Broken Z10 screen; I need to recover my contacts

Also, from what i am reading, it seems like your device has been wiped out (since only at factory restore/wipe) will you need to do the setup process
New Contributor
Posts: 6
Registered: ‎03-11-2013
My Device: Z10
My Carrier: orange

Re: HELP PLEASE!!!! Broken Z10 screen; I need to recover my contacts

I sent it for a repair and the shop couldnt fix the screen so i got it back unrepaired, yes.

 

I linked up to blackberry link and it told me to restore factory settings, then i was going to use a back up file to get it back to normal.

 

However, after reseting the Z10, i cannot complete the setup due to the screen damage.

 

I have bought a temporary phone (Non BB) so I would like to move my contacts to it (Over 1200 phone/email contacts) for work and i know i have them in my back up .bbb file but I have no idea how to get at it

 

I need a step by step guide if anyone could help?? Please...my work life is infinately difficult without these contacts as I send out a lot of group texts for business

 

I would be eternally grateful if this can be solved

Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: HELP PLEASE!!!! Broken Z10 screen; I need to recover my contacts


paulmacdonald19 wrote:

I sent it for a repair and the shop couldnt fix the screen so i got it back unrepaired, yes.

 

I linked up to blackberry link and it told me to restore factory settings, then i was going to use a back up file to get it back to normal.

 

However, after reseting the Z10, i cannot complete the setup due to the screen damage.

 

I have bought a temporary phone (Non BB) so I would like to move my contacts to it (Over 1200 phone/email contacts) for work and i know i have them in my back up .bbb file but I have no idea how to get at it

 

I need a step by step guide if anyone could help?? Please...my work life is infinately difficult without these contacts as I send out a lot of group texts for business

 

I would be eternally grateful if this can be solved


Ah, so it correct, it was resetted.

 

Seems like there's limited things you could do.

 

Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: HELP PLEASE!!!! Broken Z10 screen; I need to recover my contacts

Here are the conditions to get the data:

  1. You need to have a working BlackBerry 10 device, if your data was not synced on the cloud before
  2. your BBB stores all the data that you want, dont delete it!
  3. BlackBerry Link
  • In this instance, you need to get the screen to work before you can complete the setup (why did you wipe it??)
  • Otherwise, just another blackberry 10 device.
Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: HELP PLEASE!!!! Broken Z10 screen; I need to recover my contacts

Once you have the BlackBerry 10 device that is able to be connected properly, ie setup complete, you can restore the data from the BBB via BlackBerry Link to the device.

You should get your contacts etc back.
Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: HELP PLEASE!!!! Broken Z10 screen; I need to recover my contacts

To migrate:
You will need to export the files ON the device itself.

Head to BlackBerry world, download any VCF exporter and export it as a VCF.

Copy the vcf out.
Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: HELP PLEASE!!!! Broken Z10 screen; I need to recover my contacts

Following which, just copy the vcf to the android device, and import it. You will have it on the android device now Smiley Happy
Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: HELP PLEASE!!!! Broken Z10 screen; I need to recover my contacts

If your using a Apple iPhone, things get complicated.