03-11-2013 10:22 AM
I got the new blackberry z10, was very excited but am now having great difficulties with it. I have had it for a couple of weeks and it was working fine. 2 days ago it wouldn't turn on. I have taken the battery out and it back in, nothing. Charged it for a whole day, nothing. I am very frustrated as I am travelling right now and rely on my phone for everything. Is there a solution to this or should I return the phone and go with another brand?
03-11-2013 10:57 PM
Take it to the dealer and get it exchanged. It is unfortunate if you got a defective phone. This can happen with anything that is working with elecronics or mechanics. We have a number of these phones and they are all working very well.
Once you learn the phone and are used to it, you will like it a lot!