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New Contributor
Posts: 4
Registered: ‎01-27-2012
My Device: BlackBerry Z10
My Carrier: MTN Nigeria

Help! BB Icon not showing after the 3G sign

Hi,

 

I use a BlackBerry Z10 and I subscribed to the monthly 1GB Data Plan since I bought the device in March 2013.

 

Anytime I use Wifi to connect and it goes off, the 3G sign appears in small letters (3g) with no BB icon but when I restart the phone, it goes back to block letters with the BB icon (3G BB).

 

However, there has been a recent development that I find somewhat troubling. My phone now shows the 3G in block letters but the BB icon is no longer there. It's only when I use WiFi it comes on.

 

Please how can I mitigate this.

 

Your feedback will be most appreciated.

 

Enigma106

Hall of Famer III
Posts: 57,238
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Help! BB Icon not showing after the 3G sign

Hi and Welcome to the Community!

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Reboot

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 1
Registered: ‎12-22-2014
My Device: q 10
My Carrier: Airtel

Re: Help! BB Icon not showing after the 3G sign

I am also getting te same error. when i connect to wifi, BB symbol comes and when i switch to mobile data/3G it vanishes. Why it is happening so? what is its resolution.

Hall of Famer III
Posts: 57,238
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Help! BB Icon not showing after the 3G sign

Hi and Welcome to the Community!


sauravrout wrote:

I am also getting te same error. when i connect to wifi, BB symbol comes and when i switch to mobile data/3G it vanishes. Why it is happening so? what is its resolution.


The same as is already posted, just above your post. Please scroll up, read, and try what is already provided.

 

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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