Thank you for visiting the BlackBerry Support Community Forums.
- Kevin Michaluk, Founder, CrackBerry.com
03-05-2013 01:55 AM
I am from Vietnam
I bought BBZ10 from you ,I use all is ok but pls help me how I mute keyboard when I dial Number on phone ,it has sound,I do not like beside I do not know why I click on any email to see the content,it goes very slowly,or delete is also the same
Pls help me
03-05-2013 04:54 AM
When you are in the Phone App and you use the dial pad to dial, it will create a sound. But if you use your speed dial or dial from your contacts, there is no sound. You can mute the sound from the home screen(swipe down, click on the bell icon that has notifications, it turns blue when it is muted), or use your volume up and down keys for the sound.
The slow down is not normal for your blackberry, I actually find it the smooth and super fast phone. When I compare it to my wifes Iphone 5, hers is very slow compared to the z10. Try a battery pull and re-boot your phone, just to flush out any app that is slowing it down.
03-05-2013 05:32 AM
After a re-boot, it takes a couple of minutes for the z10 to setup your contacts, but once up, it is very quick. The email deletion is not normal.. was it like this from the first day you got it?
03-05-2013 05:42 AM
If all your other applications are fast with no issues, then its not a hardware issue. You might want to use BB link to restore to system defaults. Also I am not sure if the latest upgrade is availalbe in your area, but it will look for it durring the system restore and pull it down..
03-05-2013 05:49 AM
03-05-2013 08:56 AM
I solved all problem but I charge batterry is full but I restart it is only half and then I put out batterry and then start again nearly full.What happened?
03-05-2013 09:14 AM
Download BX Battery Info(free) and install on your z10. Then plug in your z10 with the supplied Charger and cable, it would show you how much is left and the status. After its full charge, then compare it to the status of your z10 battery sign..