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BlackBerry® Z10

New Member
Posts: 1
Registered: ‎07-19-2013
My Device: Z10
My Carrier: Rogers

Help. Folders won't keep after Blackberry World Update July 18

I have a Z10 running OS, Software version  I updated to the latest version of Blackberry World and received an error message and couldn't install it.  I tried it again and if installed, only this time all my folders on the homescreen and other screens are all gone.  


After spending a hour or so setting everything back up last night, they're gone again.  Only this time it happened differently, I started up my Globe and Mail app and it wouldn't load up the articles. I then tried the Canadian Newsreader app and it couldn't connect.  So I restarted and all my folders disappeared. I hard rebooted after that (held onto the button on the top until the blue blackberry logo showed up) and they're still gone. 


This is a royal PITA and wouldn't have upgraded to the new Blackberry World if that was the case.   Help! Is there a resolution to this?



Also, my skyps video never worked on my Z10, but it has worked on others.  Don't know why. Help x 2. 



Forums Advisor III
Posts: 1,850
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: Help. Folders won't keep after Blackberry World Update July 18

Good day


Welcome to BB forums


I did the upgrade last night so far no problems!


Why don't you reload your previous OS if your getting these problems


How to Reload your Blackberry10 OS



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