03-21-2014 09:40 AM
I bought a BB Z10 in December 2013, I did an OS update 4 days ago from Blackberry World; now, I can only receive emails, BBM and text messages but can't make or receive calls.
I have done some trouble shoots:
- Removed and replaced battery
- Used my sim chip in a different phone and it works
- Restart multiple times
It is weird that I can use the Google Maps, send real-time messages but can't make calls. I don't even get an Error Message.
Also, what is the best contact number for BB Support and I need John Chen's email address.
03-21-2014 09:45 AM
03-21-2014 09:49 AM
Thanks John for the response,
LOL @ the rolodex.
I remembered seeing an update on BB world and I clicked it.
I have no cell signal bars for 4 days straight now, I get my emails and text messages real time, my GPS works and browser works. Its weird. (the cell signal is BLANK)
When I try to make a call, I dial and nothing happens.
OS version is 10.1.0.4200
03-21-2014 09:51 AM
BlackBerry World only updates apps. Do you recall what app it was? Depending on what it was it could be the cause of the problem.
Additionally, your OS version is out of date. I'd start with updating to the latest version. If you go to Settings >Software Update does it show an update waiting for you? If not, here are some instructions to update manually.
03-21-2014 09:52 AM
If after the update it still doesn't work then i'd suggest a Security Wipe:
To perform a Security Wipe please follow the instructions below. Be sure and use BB Link to make a full backup before proceeding with the wipe:
Once the wipe is complete you can restore your backup. Keep in mind that data in the backup may be the source of the original problem and restoring it may restore the problem, as well. To alleviate this I recommend not restoring the Settings portion of the backup.