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BlackBerry® Z10

New Member
Posts: 1
Registered: ‎07-20-2014
My Device: Z10
My Carrier: Verizon

Help! Touch screen not responding...

Hi everyone!


(Cue the violin)This morning my dear Blackberry and I had a little coffee incident. The coffee wasnt poured on it but merely sprinkled and even if I covered it imediately with papaer towels and dried everything the touch screen ids now not responding. I was able to text for a minute and thought it was okay but later on I tried to swipe and unlock the screen but it didn't work. It turns on and off and i can see everything but the touch screen still doesn't work. I have tried to reboot numerous times, hooked it with Blackberry link and checked the screen reader wasn't on to no avail.
It is now sitting in a nice bag of rice. Nedless I am devastated and open to any suggestion to make it work again, especially if it could save me a call to Verizon customer service!

Thanks in advance!!

Hall of Famer III
Posts: 58,844
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Help! Touch screen not responding...

Hi and Welcome to the Community!


Timing was crucial...immediately removing your battery and doing the rice trick was necessary...what you did trying to use it may well have doomed it. But, there is no way to predict. For reference, here is the relevant FAQ:

Do everything it says, including waiting the maximum recommended time (perhaps longer...perhaps 5 days). Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Trusted Contributor
Posts: 105
Registered: ‎07-25-2013
My Device: Z10
My Carrier: Reliance

Re: Help! Touch screen not responding...

you can try to update new software, or else go to service center for this...