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BlackBerry® Z10

Posts: 18
Registered: ‎01-07-2010
My Device: Z10
My Carrier: vodafone

Help! Z10 won't restart after OS update

I got a notification for an OS update, which I downloaded this morning.  The phone then had to restart and since then, over two hours, it's just sat on the blue BB symbol screen which shows 100% when I touch the screen.  I tried pulling the battery just now and it's doing the same.  Ideas?

Super Contributor
Posts: 323
Registered: ‎05-10-2011
My Device: Z10

Re: Help! Z10 won't restart after OS update

You might need to take it back to where you bought it and get it replaced. If it won't start it might be a bit tricky to wipe it and try again. Since you'll be under warranty, getting it replaced might be the best thing.
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