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BlackBerry® Z10

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Posts: 3
Registered: ‎06-16-2013
My Device: Z10
My Carrier: Ee

Help needed blackberry z10 died on me

I hace a z10 had it a few months now all working great until a few days ago it cut out on me and now doesnt power up just red light flashes left it on charge all night still does the same thing tryed a new battery still doesnt work and tryed to reload it and it just stays on the searching for software screen for hours any help would be great
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Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Help needed blackberry z10 died on me

Hello Bcottage and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're experiencing an issue with your BlackBerry Z10 failing to power on.

 

Are you using Mac or Windows to do the software load? What's your BlackBerry Link version?

 

Is your computer connected to the internet? If you are using Wi-Fi, is it your home network or a public HotSpot? 

 

Thanks!

 

 

-HMthePirate

 

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