06-16-2013 05:18 PM
06-18-2013 11:54 AM
Hello Bcottage and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're experiencing an issue with your BlackBerry Z10 failing to power on.
Are you using Mac or Windows to do the software load? What's your BlackBerry Link version?
Is your computer connected to the internet? If you are using Wi-Fi, is it your home network or a public HotSpot?