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BlackBerry® Z10

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New Contributor
Posts: 4
Registered: ‎08-13-2011
My Device: blackberry bold 9780
My Carrier: mrs

Help please

I have just received my Z10 but during the initial set up, I cannot get past the 'agreement page'.

 

i can select the country at the top and i can select the 'view warranty information'

 

but at the bottom of the screen, it says @I agree to the blackberry solution licence agreement' with 'I do not agree' and 'Iagree'  but i cannot select either of those and therefore cannot proceed...

 

*clueless*

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Contributor
Posts: 47
Registered: ‎02-01-2013
My Device: Z10
My Carrier: AT&T

Re: Help please

Odd - haven't heard of that one.  Have you tried removing the battery to reset it and see if that helps?

New Contributor
Posts: 4
Registered: ‎08-13-2011
My Device: blackberry bold 9780
My Carrier: mrs

Re: Help please

I have pulled the batter and tried again and the same thing happens...

Trusted Contributor
Posts: 130
Registered: ‎02-06-2013
My Device: Z10 (returned) ** Torch and now my first non BB product a Samsung Note II so I can sync my Outlook,Notes,ToDo list,Categories,I am loving it !! I never knew a phone could do so much !!! hurry up RIM

Re: Help please

 

 

     Have you scrolled through the the agreement like you have read it ?   then the buttons should light up. 

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Don't take life too seriously, You will never get out of it alive! ,
If I helped please Like me, If not ---------->

I have not failed. I've just found 10,000 ways that won't work. - Thomas Edison.
New Contributor
Posts: 4
Registered: ‎08-13-2011
My Device: blackberry bold 9780
My Carrier: mrs

Re: Help please

there is nothing to scroll though...

 

the only things i can do is select the country and veiw warranty i have clicked on both but there is no agreement and the bottom options do no light up

Trusted Contributor
Posts: 130
Registered: ‎02-06-2013
My Device: Z10 (returned) ** Torch and now my first non BB product a Samsung Note II so I can sync my Outlook,Notes,ToDo list,Categories,I am loving it !! I never knew a phone could do so much !!! hurry up RIM

Re: Help please

 

 

   Given I only did this once,  I do remem ber the same issue.  I had to click on the area above the shades ( grayed out) buttons and that took me to a long agreement .

 

  Try tapping on the above area .. 

__________________________________________________
Don't take life too seriously, You will never get out of it alive! ,
If I helped please Like me, If not ---------->

I have not failed. I've just found 10,000 ways that won't work. - Thomas Edison.
Guru II
Posts: 21,956
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Help please

Do you have a wifi connection?

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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 4
Registered: ‎08-13-2011
My Device: blackberry bold 9780
My Carrier: mrs

Re: Help please

*blonde moment* 

 

i had to swap my sim from the normal sized one to the smaller one that fits into this phone.  As soon as I did that, the terms and conditions appeared! 

thanks all. 

Guru II
Posts: 21,956
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Help please

The device needs a wifi connection or a cellular connection to download the terms and conditions. That's why you couldn't get them.

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Trusted Contributor
Posts: 130
Registered: ‎02-06-2013
My Device: Z10 (returned) ** Torch and now my first non BB product a Samsung Note II so I can sync my Outlook,Notes,ToDo list,Categories,I am loving it !! I never knew a phone could do so much !!! hurry up RIM

Re: Help please

 

 

 

 

    I have way to many of those moments,   glad you are good to go !  Smiley Happy


claire1212 wrote:

*blonde moment* 

 

i had to swap my sim from the normal sized one to the smaller one that fits into this phone.  As soon as I did that, the terms and conditions appeared! 

thanks all. 




__________________________________________________
Don't take life too seriously, You will never get out of it alive! ,
If I helped please Like me, If not ---------->

I have not failed. I've just found 10,000 ways that won't work. - Thomas Edison.