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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎03-13-2013
My Device: z10
My Carrier: 3

Help

Hi, I had my phone stolen today z10. didnt have a password on or bb proctect turned on either. is their any way that i can rremotely lock or wipe the phone

Developer
Posts: 1,185
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: Help

[ Edited ]

If you already have blackberry protect set up on the phone you can login here http://us.blackberry.com/devices/features/security/protect.html

 

The other thing you can do is contact your carrier and try and get the imei blacklisted so they won't be able to use it or re-sell it.

New Contributor
Posts: 2
Registered: ‎03-13-2013
My Device: z10
My Carrier: 3

Re: Help

Hi, from the security website it doesnt give me the option to do anything ie wipe or lock. any steps in doing so?

Thanks for the other tip will however try and see if my service provider are able to do that.
Developer
Posts: 1,185
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: Help

Have you ever set up the BB protect before and login to the website with your BB ID? If so you would be able to see those options if the Cell phone is turned on.
If its powered off i believe your not able to wipe or lock the device.